Postage & Gift Wrapping
Stock items will be sent by 1st Class Royal Mail the following working day.
More expensive items will be sent by 1st Class Royal Mail signed for service the following working day.
Bespoke Items will be hand delivered or sent by Royal Mail Special Delivery.
Items posted abroad will be sent by Royal Mail the following working day and can take up to 1 week.
If you have a special delivery date in mind, please contact me and I'll try my best to meet it.
Good thing come in small black boxes - All jewellery is carefully packaged in giftboxes.
The box is sent in an unbranded padded envelope - so it won't spoil any surprises, if it's a gift.
Returns & Exchanges
You have 14 days to return or exchange goods. To arrange a return or exchange please email quoting your name, the reason for return and whether you require a refund or replacement. Any items must be returned in their original packaging.
Pieces exempt from both the refund and exchange policies, unless they are structurally faulty are;
Bespoke and customised pieces as well as sale items.
Payment & Online Security
All transactions are handled by Stripe - a secure online independent payment service provider. Payments can also be made via Paypal. Credit card details are not stored or shared with any 3rd parties.
If you purchase something from the online shop your name, address and email details will be required. The shop runs via Wix. Please see section 6 of their privacy statement here www.wix.com/about/privacy. If at any time you would like your name, address or email deleted please contact me.
Please be aware that when you link to Facebook, Instagram and Pintrest the privacy policies of those services will apply.